We feel that our returns policy is appropriate for a small business, considering the cost of time and materials, and intellectual property and copyright issues. As far as I know, even businesses such as Amazon do not accept opened returns of copyrighted items such as CD’s, unless defective. This is required to discourage the opening, copying, and then returning of these type products.
With SyncCreation, as with other home study materials, we can not guarantee how a person will apply themselves to the materials, or what results they will obtain. We do know by doing surveys that in over 600 courses sold that satisfaction and results are extremely high. People have returned the course unopened when their circumstances change such as a sudden crisis requiring their attention. The restock fee is necessary due to shipping fees, order processing time, and replace of inner and outer boxes. We are committed to providing highly individualized attention and responsiveness, and generating trust and satisfaction.
We will refund the purchase price of physical merchandise within the first 30 days – the terms for receiving a refund are:
- You must receive a Return Material Authorization (RMA). No returned merchandise will be accepted without an RMA.
- You will be charged a $50 restocking fee for the Home Study Course and/or 20% of the purchase price for any other items.
- We will pay the return shipping costs if the product is defective or the return is a result of our error.
- Product must be returned unopened and for the Home Study Course, the Gold Seal must be intact.
- If the item is returned at your discretion you are responsible for the return shipping costs.
- We will credit your refund in the same manner as your original payment within 7 days of receiving the returned item.
To receive an RMA or for questions regarding our return policy please contact us at 828-698-4815, International: +1-828-698-4815.
Ship authorized returns to the following address:
120 Garden Hill Drive
Hendersonville NC 28739
This document was last updated on Apr 25, 2013.
1. ACKNOWLEDGMENT AND ACCEPTANCE OF TERMS
SyncCreation® is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. By accessing www.synccreation.com, you acknowledge and fully understand SyncCreation’s Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.
2. PARTICIPATING MERCHANT POLICIES
Related services and offerings with links from this website, including vendor sites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who participate in SyncCreation’s services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties.
3. INFORMATION WE COLLECT AND HOW WE USE IT
SyncCreation® collects certain information from and about its users three ways: directly from our Web Server logs, the user, and with Cookies.
When you visit our Website, we may track information to administer the site and analyze its usage. Examples of information we may track include:
- Your Internet protocol address.
- The kind of browser or computer you use.
- Number of links you click within the site.
- State or country from which you accessed the site.
- Date and time of your visit.
- Name of your Internet service provider.
- Web page you linked to our site from.
- Pages you viewed on the site.
One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality.
SyncCreation reserves the right to share aggregated site statistics with partner companies, but does not allow other companies to place cookies on our website unless there is a temporary, overriding customer value.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.
c. Personal Information Users
Visitors to our website can register to purchase services. When you register, we will request some personal information such as name, address, email, telephone number or facsimile number, account number and other relevant information. If you are purchasing a service, we will request financial information. Any financial information we collect is used only to bill you for the services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting.
We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:
- To fulfill your service requests for services.
- To protect ourselves from liability,
- To respond to legal process or comply with law, or
- In connection with a merger, acquisition, or liquidation of the company.
4. USE OF WEB BEACONS OR GIF FILES
SyncCreation/www.synccreation.com Web pages may contain electronic images known as Web beacons—sometimes also called single-pixel gifs—that allow SyncCreation® to count users who have visited those pages and to deliver co-branded services. SyncCreation® may include Web beacons in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon.
Some of these Web beacons may be placed by third party service providers to help determine the effectiveness of our advertising campaigns or email communications. These Web beacons may be used by these service providers to place a persistent cookie on your computer. This allows the service provider to recognize your computer each time you visit certain pages or emails and compile anonymous information in relation to those page views, which in turn enables us and our service providers to learn which advertisements and emails bring you to our website and how you use the site. SyncCreation® prohibits Web beacons from being used to collect or access your personal information.
5. ACCESSING WEB ACCOUNT INFORMATION
We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current. You may review this information by contacting us by sending an email to our support attendant – email@example.com.
6. CHANGES TO THIS STATEMENT
SyncCreation has the discretion to occasionally update this privacy statement. When we do, we will also revise the “updated” date at the top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.
7. CONTACTING US
If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us at joe @ synccreation.com or send your comments to:
Attention: Privacy Statement Personnel
120 Garden Hill Drive
Hendersonville NC 28739
SyncCreation® will use commercially reasonable efforts to promptly respond and resolve any problem or question.